Return and Refund Policy
Thanks for shopping at BrandDeva.If you are not entirely satisfied with your purchase, we’re here to help.
Return Policy and Procedures:
You have 30 calendar days to return an item from the date you received it. Some items have a modified return policy that is less than 30 days. Please check the item listing on our website to determine if special return policies are applicable to your products.
To be eligible for a return, your item must in the original packaging, unused and in the same condition that you received it. Items that are damaged or do not have a Return Authorization Number (RMA), copy of email receipt or proof of purchase may be denied a refund or exchange.
To qualify for return, all products require a Return Authorization Number (RMA) prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer’s original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at BrandDeva’s sole discretion. Items returned without an RMA number will be denied and returned back to the sender.
Non-qualified returns and Restocking charges
Non-qualified and non-conforming returns are not included in BrandDeva’s return policy and, if returned, will be rejected or subject to a restocking fee of up to 20% at BrandDeva’s sole discretion.
Manufacturer and Supplier Restrictions
Some manufacturers have implemented returns restrictions that prevent BrandDeva from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check the item listing on our website to determine if special return policies are applicable to your products. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing, on the manufacturer’s website or at our help center.
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return BrandDeva reserves the right to charge a restocking fee up to 20% at BrandDeva’s sole discretion. Return processing may take up to 5 business days from the time your product is received.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. BrandDeva shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, BrandDeva may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.
Refunds will be issued in the same form as payment originally used as below:
Credit /Debit Card Purchases: refund will be issued back to Credit /Debit card.
PayPal Purchases: refund will be issued back to holders’ PayPal account.
Tax: the appropriate tax amount by item will be included with your refund.
In most instances, BrandDeva.com can verify purchases made on our website within the last 90 days on a credit or debit card. NOTE: In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If BrandDeva, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 20% will be assessed.
To start your return, submit the Contact Form at BrandDeva asking for a RMA number first providing your return reasons. Refer the Return Section on FAQ page for speedy process.