Frequently Asked Questions

Need help with something? Try these frequently asked questions below…

GENERAL: How can I quickly find an answer to my question?

To search our FAQs on a PC, hold down Crtl+F; on a Mac, hold down Command+F. Then type your search term (example: shipping cost) in to the box.

What are the payment methods available?

At the moment, we only accept Credit/Debit cards and Paypal payments.

How do i make payments using Paypal? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to BrandDeva.com system for your order.

It’s fast, easy & secure.

Can i pay using Paypal without a Paypal account?

Yes. You DO NOT need a Paypal account. You can use your Debit/Credit card on Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

What are your customer service hours?

You can reach customer service from 8AM – 5PM Eastern Time Monday – Friday via E-mail at [email protected], Emails will typically be responded to within 24 hours.

How warranties are handled?

All warranties are handled through the manufacturer. If within the first 30 days, see return policy listed below and file an RMA. If after that first 30 days, contact directly to the manufacturer.

SECURITY:Is ordering online secure?

Yes. We have made securing your data a priority at BrandDeva. When a purchase is made, we use Secure Sockets Layer (SSL) technology to ensure that your information is encrypted. This means that no one else can read it while it is being transmitted over the Internet. SSL is regarded as the industry standard among encryption technologies, and is among the encryption technology available today for secure commerce transactions.
And our payment service provider is PayPal: before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. And our payment service provider is PayPal. For more information on how we secure and use your information, please consult our Privacy Policy.

SHOPPING:How do I view what’s in my shopping cart?

To view the contents of your cart, click on the “View cart” icon or Cart icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

How do I change the quantity of a particular item in my cart?

First, click on the “View cart” link or Cart icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.

How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

How do I cancel an order?

Please fill out the Contact form. You need to cancel your order within 24 hours of the order being placed. Once the product has been shipped you cannot cancel.

SHIPPING:How long will it take for my order to arrive after i make payment?

All orders are shipped from our warehouse within 48 hours of the order being placed. Purchases shipped anywhere in the continental United States will arrive within 7-10 business days of the order date.

How can i track my orders , while I'm waiting for it to arrive?

After logging into your account, the status of your checkout history can be found under Order History.Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. (This email may go to your junk/spam folder.) You can track your orders on Track Orders page at BrandDeva.com or the shipping carrier’s web site.

What if I received the item damaged?

If the item is damaged, a shipping claim will need to be filed. In most cases, photos are required by the shipping carrier. Please submit photos to [email protected] once you have submitted your RMA request to avoid any delays with processing your request.

RETURNS / REFUNDS

If you are Not Happy with the product, Please fill out an a Return Merchandise Authorization number (RMA#)request to have your order returned.A written claim for shortage or damage must be made within one week of receipt of the product. A written claim for dissatisfaction for any other reason must be made within 30 days of receipt of the shipment.

How to ask for a Return Merchandise Authorization number (RMA#)?

All items require an RMA number. If an RMA number is not requested, the item may be returned to the customer.

Email us via Contact Form at BrandDeva asking a RMA Number for your return, providing the item name, order number & your reasons for return. Indicate if you need a replacement or refund. Please provide details of the damage or defectiveness of the products being returned; in the RMA notes section of your RMA request.

RETURN POLICY

Some items have a modified return policy that is less than 30 days. For example, Leather goods are only eligible for return within 10 days of receipt.Please check the item listing on our website to determine if special return policies are applicable to your products. For more info, click for our Returns & Refunds Policy.
All items must be returned in the original receiving packaging along with all parts, accessories, and paperwork.

All items claimed as defective or damaged will be inspected. All items deemed not to be damaged or defective, will be charged a 20% restocking fee.

What my Return costs me?

The customer will be responsible for returning the order and a full credit/refund will be issued once received and processed, and confirmed to be damaged/defective/mis-shipped.

All refused orders will be subject of up to 20% restocking fee plus shipping charges for both directions.

Returns not accepted

Modified, damaged, or abused products will not be accepted.

A 20% restocking fee will be charged for all non-defective returns.

Items Not Eligible for refunds

Some items we sell may be non-refundable and/or returnable. See the product descriptions for specific manufacturer policies.

PLEASE NOTE: In accordance with Federal Health Codes, all intimate apparel, underwear, swimwear, and marital aids are not returnable. The only exceptions are manufacturer’s defects.

What should i do if the product have limited warranty?

If you find the product defective, please contact to the appropriate manufacturer or warranty provider for service. And if the warranty provider has refused warranty service, contact us for a Return Merchandise Authorization number (RMA#) within 20 days of the ship date.

RETURN:How do I make a return or exchange?

Please follow below steps for speedy process.

  1. Make sure that the product is intact, unused and in its original shipping condition without missing packing parts.
  2. Email us via Contact Form at BrandDeva asking a RMA Number for your return, providing the item name, order number & your reasons for return. Please indicate if you need a replacement or refund.
  3. We will contact you soon emailing you a RMA Number with our returning warehouse address or Return Denial Message after we consult with the item manufacture return policy.
  4. Ship the product back at the given address writing the RMA on the tag (Please write RMA# on the shipping label, not on the carton) Or follow our email instructions.
  5. We will contact you ASAP. If we accept the return, we will send you another replacement very soon or refund you the original item cost minus shipping. If we could not accept the return because we did not find it as you complained or it is damaged or missing its parts in the package, we will either return it to you or charge you a 20% restocking fee.

REFUND

If a refund was requested, it may take up to 5 business days from the date we receive the return to process the refund. Please allow 1-2 billing cycles for the refund to appear on your statement. Please note that your banking institution may require additional days.

I have a question that is not answered here

Please email us at [email protected] or fill out a Contact Form. We will contact you ASAP.